Privacy Policy

1. Introduction

Payloom ("we", "us", "our") is committed to protecting the personal information of individuals who interact with our website and programs. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to your personal information.

This policy applies to all visitors to payloomil.live, enquirers, and participants in our educational programs. By using our website or enrolling in our programs, you acknowledge that you have read and understood this policy.

For questions about this policy, contact us at [email protected].

2. Data Controller

The data controller for personal information collected through this website is:

• Business name: Payloom
• Address: Jalan Sri Hartamas 1, 50480 Kuala Lumpur, Malaysia
• Email: [email protected]
• Phone: +60 3-8534 2079

3. What Personal Data We Collect

Information you provide directly

• Name and contact details (email address, phone number) submitted via our enquiry form
• Company or business name where provided
• Message content submitted through our contact form
• Enrolment information for participants joining a Payloom program

Information collected automatically

• Browser type and version
• Pages visited and time spent on our website
• Referring URL
• Cookies (see our Cookie Policy for details)

4. How We Use Your Data

We use the personal information we collect for the following purposes:

• To respond to enquiries submitted through our contact form
• To process enrolments in our courses, workshops, and programs
• To communicate program schedules, materials, and updates to participants
• To improve the content and structure of our website and programs based on usage patterns
• To comply with legal and regulatory obligations applicable to Malaysian businesses

We do not use your personal data for automated decision-making or profiling purposes.

5. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA) and generally accepted data protection principles, we process personal data on the following bases:

• Consent: Where you have submitted information through our contact form or cookie consent mechanism
• Contract: Where processing is necessary to deliver educational programs you have enrolled in
• Legitimate interests: For general website analytics and business communication, where these interests do not override your rights

6. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy:

• Enquiry form data: up to 12 months from the date of enquiry
• Program participant records: up to 3 years from completion of the program
• Cookie consent records: as stored in your browser's local storage until cleared by you

7. Data Sharing

We do not sell, rent, or trade personal data with third parties. We may share data in limited circumstances:

• With service providers who support the operation of our website or program delivery (e.g. email platforms), under appropriate data processing agreements
• Where required by Malaysian law or a lawful government request

8. Data Protection Measures

We take reasonable technical and organisational steps to protect your personal information, including:

• Secure hosting with access controls
• HTTPS encryption for all website data in transit
• Restricted internal access to personal data on a need-to-know basis
• Periodic review of our data handling processes

In the event of a data breach that is likely to affect your rights, we will notify affected individuals as required under applicable law.

9. Cookies

We use cookies on this website to support basic functionality and understand how visitors use our content. You can manage your cookie preferences at any time. For full details, see our Cookie Policy.

10. Your Rights

Under Malaysian data protection law and applicable privacy principles, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent at any time where processing is based on consent
• Object to processing based on legitimate interests
• Lodge a complaint with the relevant regulatory authority

To exercise any of these rights, please contact us at [email protected].

11. Third-Party Links

Our website may contain links to external websites, including official statutory bodies such as KWSP, PERKESO, and LHDN. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

12. Children's Privacy

Our programs and website are intended for business professionals and adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us so we can remove it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes have been posted constitutes acceptance of the updated policy.

14. Contact for Privacy Matters

For any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact:

• Email: [email protected]
• Phone: +60 3-8534 2079
• Address: Jalan Sri Hartamas 1, 50480 Kuala Lumpur, Malaysia